Freshdesk AI Ticket Assistant

‍Enhance your Freshdesk ticketing system by integrating ChatGPT to automatically generate troubleshooting drafts for new tickets. This automation improves efficiency and response times by providing immediate, AI-generated assistance.

Key Features:

• Automatic Trigger: Activates whenever a new ticket is created in Freshdesk.
• Ticket ID Capture: Automatically identifies the ID of the newly created ticket.
• AI-Generated Drafts: Utilizes ChatGPT to generate detailed troubleshooting steps.
• Notes Integration: Instantly adds the AI-generated troubleshooting draft to the ticket's notes section.

What You’ll See: Once a new ticket is created, you’ll see a comprehensive troubleshooting draft in the notes section of the ticket in Freshdesk. This draft is generated by ChatGPT based on the ticket details, providing you with immediate guidance on resolving the issue.

Benefits:

• Increased Efficiency: Streamlines the ticket resolution process with pre-drafted troubleshooting steps.
• Improved Response Times: Provides immediate support to your team, reducing the time taken to address issues.
• Enhanced Accuracy: Leverages advanced AI to generate accurate and relevant troubleshooting guidance.
• Seamless Integration: Smoothly integrates with your existing Freshdesk workflow, requiring minimal setup.

Ideal For:

• Customer Support Teams
• IT Helpdesks
• Service Desks
• Any organization using Freshdesk for ticket management

How It Works:

1. A new ticket is created in Freshdesk.
2. The ticket ID is captured and sent to ChatGPT.
3. ChatGPT generates a troubleshooting draft based on the ticket details.
4. The draft is added to the ticket’s notes in Freshdesk.